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About
LSR Multifamily is a multifamily and commercial contractor rather than a retail residential roofer. Its customers are apartment owners and property management companies, and the company says it has worked for more than 1,000 apartment communities. Founder and chief executive Bill Chinners started the business in 1992, trading as Lone Star Roofing, initially handling roof leak repairs on apartment properties that larger roofing firms were not chasing. The Better Business Bureau file lists the alternate business names Lone Star Roofing of Texas and Waterproofing & Construction Solutions, LLC.
Roofing remains the core trade and covers full re-roofs, leak and storm damage repair, inspections and preventative maintenance programs. Alongside that the company runs welding and metal fabrication work including staircases, handrails, gates and fencing, concrete and flatwork such as sidewalks, parking lots and trip hazard repairs, and general construction covering siding, soffit and fascia, masonry and balcony rebuilds. It advertises a 24 hour emergency line, a stated 48 hour proposal turnaround, direct employees rather than subcontractors, and a one year workmanship guarantee.
The BBB records a street address at 13817 Highway 5 N in Van Alstyne, while the company's own contact page uses a McKinney PO Box. Two founding dates conflict: the company states 1992, and the BBB file gives an incorporation date of 20 September 2007. The BBB file has been open since 2012, but the business is not BBB accredited and the BBB has not issued it a rating.
Highlights
Specializes in multifamily property work rather than single family retail roofing, with the company citing more than 1,000 apartment communities served.
Founded in 1992 by Bill Chinners, who still leads the business, originally trading as Lone Star Roofing.
Runs roofing alongside welding, concrete and general construction crews, so one contractor can cover most of a property's exterior scope.
States that work is done by direct employees rather than subcontractors, with a one year workmanship guarantee.
24 hour emergency line for leaks and storm damage, with a stated 48 hour proposal turnaround for property managers.
Services
Apartment and commercial re-roofing
Roof leak repair
Roof inspections
Storm damage repair and recovery
Preventative roof maintenance programs
Welding and metal fabrication
Staircase, handrail and balcony repair
Gates, fencing and carports
Concrete and flatwork, including sidewalks and parking lots
Serving Van Alstyne, Collin County, Texas and 2 more areas shown on the map. View on Google Maps ›
Insurance & credential verification
Texas does not issue a state roofing license, so we verify companies the way homeowners actually can: confirming insurance coverage, checking RCAT (Roofing Contractors Association of Texas) status, and checking city or county registration where the local jurisdiction requires one. Every credential below links to the actual issuing organization's own public lookup — don't just take our checkmark for it. Always ask for a current certificate of insurance before signing any contract.
CompanyLSR Multifamily
InsuranceNot verified by us (we hold no certificate for this company — ask them for a current COI before signing)
City/county registration
Not checked for Van AlstyneTexas has no state roofing licence, and city rules differ: some require contractor registration, some run a voluntary registry, some neither. Ask this company and your local permit office.
Status Current in the RCAT directory (no published licence number for this record)
RCAT member ID1028 (member since 2021)
Licence boardRCAT, Roofing Contractors Association of Texas (Texas issues no state roofing licence; RCAT runs the licensing programme)
Confirm this yourself: ask the company for their certificate of insurance (COI). Note that RCAT's Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned and held by a named individual at a company, not by the business itself, which is why we name that person above where we know it; Texas issues no company roofing license at all. RCAT and NTRCA status can be checked in their own public directories (RCAT, NTRCA) — use the "Licensed"/"Accredited" filter to see more than plain membership. GAF's contractor verification tool and Owens Corning's Texas locator confirm those tiers directly; CertainTeed doesn't offer a comparable self-serve lookup, so ask to see that certificate in person. BBB accreditation and rating are on bbb.org. Houston's own published registered-roofer list is years out of date, so it isn't cited here at all — confirm registration by contacting the city directly. Corpus Christi's STAR program has its own online contractor registry — for any other city or county registration claim, confirm directly with that jurisdiction's permit office.
Google reviews
4.8
Rated by 56 verified Google reviewers Verified by Google
Amy Shinsky· 7 months ago
★★★★★
Nothing but good things to say! Keith McCorkle has been my account manager for the last few years, and has never let me down! Great communication, good workmanship, and very dependable. Highly recommend! Amy
Lacy Clayton· 3 years ago
★★★★★
We have really enjoyed working with LSR. They have been extremely professional and responsive. Even when unexpected emergencies arose, they were quick to adjust the schedule and flexible towards our needs in the Multifamily industry. They showed compassion for their team members and yet still were able to provide excellent customer service by looking out for our resident’s needs as well. I look forward to working with them in the future. You can just tell what a reputable company they are by the level of service and attention to detail they provide. They stand behind their work and we appreciate that.
Belinda Soto· 11 months ago
★★★★★
Always a 5 star customer experience with LSR. Definitely leaders in innovation in the multifamily industry. Would recommend LSR only if you’re looking for an experience that excels at every level!
The Flats at Van Alstyne· 2 years ago
★★★★★
Levi has been phenomenal and so attentive to our property. He always brings a smile to our staff when he comes around! LSR is hands down THE BEST!! We feel at ease knowing that anything we need done in the future Levi is very quick and responsive in assisting us. I highly recommend this company to everyone!
Megan Silva· 4 years ago
★★★★★
Absolutely great service from LSR. I have used LSR for multiple jobs, and they have always been so responsive, prompt, professional, and have completed the job request in a timely manner. Burke is always available, and ensures the work is thoroughly completed. I will continue to recommend LSR to other businesses as well as continue to use them.
Earned from LSR Multifamily's insurance verification, live Google rating, and standing in Van Alstyne. Every badge links back to this profile so anyone can confirm it, and it updates automatically if the underlying status changes.
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Frequently asked
Is LSR Multifamily a residential roofer for homeowners?
No. LSR Multifamily positions itself as a multifamily and commercial contractor, working for apartment owners, asset managers and property management companies. Its published service set, its rapid response account manager model and its maintenance programs are all built around apartment communities. A homeowner looking for a single family reroof is not the customer this company describes.
Does Texas require a state roofing licence?
No. Texas does not license roofing contractors at state level, so no Texas roofer is state licensed. Where a company says licensed and insured, that generally refers to city or county registration where it applies plus its insurance cover. For a multifamily job the practical checks are a certificate of insurance sent direct from the insurer, workers compensation cover, and confirmation of who carries the risk if a crew member is injured on your property.
What is the difference between an RCAT Member and an RCAT Licensed Roofing Contractor?
The Roofing Contractors Association of Texas has two separate things. Membership means the company pays association dues. The Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned separately through RCAT's own requirements and examination. They are not equivalent, and one does not imply the other. Ask a contractor which of the two it holds and check the RCAT directory yourself.
Why do the founding dates differ between the website and the BBB?
The company's own About page says Bill Chinners started the business in 1992 as Lone Star Roofing. The BBB file for LSR Multifamily gives an incorporation date of 20 September 2007. Both can be true if an earlier trading business was later reincorporated under a new entity. This listing records 1992 as the founding year the company itself states, and flags the BBB date so you can see both.
Is LSR Multifamily BBB accredited?
No. The BBB has an open file on the business dating from 2012, but the profile shows it as not accredited and states that the BBB does not have sufficient information to issue a rating. That is not a negative finding, it simply means there is no BBB rating to rely on. Weight your due diligence towards insurance certificates, references from other property managers and the company's own work history.
What does a preventative roof maintenance program on an apartment property involve?
Typically scheduled inspections on a set frequency, clearing drains, scuppers and gutters, resealing penetrations and flashings, logging defects with photographs, and repairing small problems before they become interior damage claims. On a multifamily site the value is mostly in avoiding unit turns and resident damage claims, so ask for the inspection frequency, the reporting format and what is included versus billed separately.
Why does hail dominate roofing on North Texas apartment properties?
The Dallas to Sherman corridor sits in the heart of Texas Hail Alley, and hail is the largest single driver of roof loss in the region. On a multifamily site a hail event can affect roofs, gutters, siding, window screens, carports, HVAC fins and fencing at once. That is why contractors serving this market usually carry welding, concrete and general construction crews rather than roofing alone.
Should a multifamily reroof use impact resistant Class 4 products?
Class 4 is the highest rating in the UL 2218 impact test, and many Texas carriers offer a premium credit for a Class 4 roof. On a portfolio the saving compounds, so it is worth asking your insurer for the credit in writing before selecting product. Confirm with your contractor whether the credit applies to the specific system being installed, since low slope and steep slope assemblies are rated differently.
Who handles permits on an apartment reroof in Texas?
Texas has no statewide building code for this, so permitting and inspection are handled city by city and county by county. Van Alstyne, McKinney, Sherman and the larger Dallas-Fort Worth cities each run their own process, and multifamily work often triggers different requirements from single family work. Agree in the contract who pulls the permit, who schedules inspections and who pays for reinspection if something fails.
What should a property manager ask before awarding the contract?
Ask for a certificate of insurance issued direct from the insurer naming the ownership entity as additional insured. Ask for workers compensation cover, since Texas does not require it universally. Ask whether crews are employees or subcontracted. Ask for the workmanship warranty term in writing and for the manufacturer warranty separately, since they are different documents. And ask for two references on properties of comparable size and age.
