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About
Cram Roofing is a San Antonio commercial roofing contractor founded in 1986 by Gary Cram. It works on institutional, industrial, commercial and multi-family buildings and describes itself as a building envelope provider across the Southwest. The company states that since 1986 it has installed millions of square feet of single ply, bituminous and metal roofing systems, and that its federal and military project work has earned construction excellence and safety awards.
In February 2024 the business was acquired by PAX Services Group, a portfolio company of private equity firm New State Capital Partners, with senior management staying on. The current public entity name is Cram, A PAX Services Company, and that is the name shown on the RCAT directory and on GAF's own commercial contractor directory. The brand and website remain Cram Roofing. The San Antonio office is at 5171 Casa Bella Street and the PAX group head office is in Millersville, Maryland.
Work covers re-roofing and new installation (tearoff or overlay), emergency and permanent repairs, a customized roof maintenance program written to keep manufacturer warranties valid, restoration and waterproofing. Cram runs its own computer assisted sheet metal fabrication shop and has been a Berridge Manufacturing licensee since 2008, operating Berridge portable roll formers. The company holds an A+ rating with the BBB but is not a BBB accredited business.
Highlights
Founded in San Antonio in 1986 and still operating from 5171 Casa Bella Street
Acquired by PAX Services Group in February 2024, with senior management retained
Commercial and institutional focus, including federal and military installations
In-house sheet metal fabrication shop and Berridge roll forming licence since 2008
24/7 service department, with a stated 48 hour response commitment to stop a leak
Texas does not issue a state roofing license, so we verify companies the way homeowners actually can: confirming insurance coverage, checking RCAT (Roofing Contractors Association of Texas) status, and checking city or county registration where the local jurisdiction requires one. Every credential below links to the actual issuing organization's own public lookup — don't just take our checkmark for it. Always ask for a current certificate of insurance before signing any contract.
CompanyCram – A Pax Services
InsuranceNot verified by us (we hold no certificate for this company — ask them for a current COI before signing)
City/county registration
Required in San Antonio Check the registry ↗Home Improvement Contractor Registration / Contractor Connect Program. Registration is required here to pull a roofing permit; we have not confirmed this company's own status, so check it before you sign.
Status Current in the RCAT directory (no published licence number for this record)
RCAT member ID449 (member since 2017)
Licence boardRCAT, Roofing Contractors Association of Texas (Texas issues no state roofing licence; RCAT runs the licensing programme)
BBB ratingA+ rating Verify on BBB ↗(rated by BBB but not a BBB Accredited Business; accreditation is optional and paid for, so not holding it is not a mark against a company)
Confirm this yourself: ask the company for their certificate of insurance (COI). Note that RCAT's Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned and held by a named individual at a company, not by the business itself, which is why we name that person above where we know it; Texas issues no company roofing license at all. RCAT and NTRCA status can be checked in their own public directories (RCAT, NTRCA) — use the "Licensed"/"Accredited" filter to see more than plain membership. GAF's contractor verification tool and Owens Corning's Texas locator confirm those tiers directly; CertainTeed doesn't offer a comparable self-serve lookup, so ask to see that certificate in person. BBB accreditation and rating are on bbb.org. Houston's own published registered-roofer list is years out of date, so it isn't cited here at all — confirm registration by contacting the city directly. Corpus Christi's STAR program has its own online contractor registry — for any other city or county registration claim, confirm directly with that jurisdiction's permit office.
Rated by 28 verified Google reviewers Verified by Google
Araceli Lozano· 4 months ago
★☆☆☆☆
Terrible Driver. White work vehicle decided to skip through 3 lanes on i10 & hardly checked their blind spot. Almost went into my lane and hit me.
Mikhaela Laurente· a year ago
★☆☆☆☆
This truck sped up instead of letting us go first considering we’re coming all the way from the right lane trying to go left. Now we’re at an unsafe spot. Such a considerate and smart driver.
Yordanis Alvarez· 4 years ago
★★★★★
Very good company they have a very good quality service.
Paige Shine· 5 years ago
★☆☆☆☆
One of your drivers thought it was a good idea to taunt me on the highway today while driving recklessly. Too bad I couldn't get his license plate. How stupid can you be to represent your place of business that way. Now I see this company has a history of bad drivers.
Valerie Strizv· 3 years ago
★☆☆☆☆
Vehicle 179 was going about 80 mph on 35 South roughly around 3:00 pm. The driver was not courteous to other divers on the road. He would cut other drivers off, did not use signals every time he switched lanes, if he wanted over he would force his way into the lane regardless of another vehicle was in that lane. Very dangerous driver.
Earned from Cram – A Pax Services's insurance verification, live Google rating, and standing in San Antonio. Every badge links back to this profile so anyone can confirm it, and it updates automatically if the underlying status changes.
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Frequently asked
Is Cram Roofing licensed by the State of Texas?
No, and neither is any other roofer here. Texas has no state roofing licence. The trust signals that actually exist are current insurance certificates, RCAT status, manufacturer certifications and any city or county registration. Cram is an RCAT Member and appears in GAF's commercial contractor directory.
What does RCAT Member mean, and is it the same as being RCAT Licensed?
No. RCAT has two separate things. Plain Member means the company pays dues and belongs to the Roofing Contractors Association of Texas. The Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned separately through testing and experience. Cram is listed as a Member on the RCAT directory, with no licensed credential shown.
What is the correct current name of this company?
The public brand is still Cram Roofing and the website is cramroofing.com. The legal and directory name after the 2024 acquisition is Cram, A PAX Services Company, which is how it appears on the RCAT and GAF directories. Both refer to the same San Antonio business at 5171 Casa Bella Street.
Did the 2024 PAX acquisition change who does the work?
Press coverage of the deal reported that senior management at Cram remained with the company after PAX Services Group acquired it in February 2024. The San Antonio location and phone number are unchanged. Ask directly about crew continuity and who your project manager will be.
Does Cram do residential roofs?
Its RCAT listing category is residential and commercial, but everything the company publishes points at commercial, institutional, industrial and multi-family buildings. Homeowners should ask before assuming a single family reroof is in scope.
How should Bexar County owners think about hail?
San Antonio sits at the southern end of Texas hail country and takes damaging hail events in most years. On low slope commercial roofs that usually means impact testing and membrane selection rather than shingles. On steep slope roofs, Class 4 impact resistant shingles are the standard upgrade and many Texas insurers offer a premium discount for them. Ask any contractor to put the impact rating in writing.
Do I need a permit to reroof in San Antonio?
Texas has no statewide building code enforcement, so permitting is set city by city. The City of San Antonio Development Services Department handles roofing permits and inspections inside the city limits, and unincorporated Bexar County is different again. Confirm who is pulling the permit before work starts and get the permit number.
What warranty is offered?
The company states it provides a two year contractor workmanship warranty and can arrange manufacturer warranties in the five to thirty year range on qualifying systems. Manufacturer warranty terms depend on the system installed and on the contractor's certification level with that manufacturer, so ask for the specific warranty document, not a verbal promise.
Why does a roof maintenance program matter on a commercial building?
Most manufacturer warranties on low slope commercial roofs require documented periodic maintenance and will not pay out if it was never done. Cram markets a maintenance program built around keeping those warranty conditions satisfied. Whoever you hire, keep the inspection reports on file.
What should I check before signing a contract with any Texas roofer?
Ask for a current certificate of general liability and workers compensation insurance sent directly by the insurance agent, not a copy from the contractor. Confirm the RCAT status yourself on the RCAT directory. Get the scope, the roof system name, the warranty terms and the payment schedule in writing, and never pay the full amount up front.
