NWC General Construction

I had a huge tree belonging to my next door neighbor fall over and punch through my roof, breaking the roof peak and several rafters. A tree removal company removed the tree the next day. NWC showed up the next day and laid down the waterproof felt material that is normally placed between the shingles and the roof deck. Brandon Fowler, who was in charge of my repair, worked tirelessly and steadfastly with my insurance company to get all the money required to do the job properly. The insurance company only wanted to patch the repair areas with new shingles. Of course, with all of the ridges and gables, that couldn’t really be done without compromising the undamaged roof. Brandon stayed on the insurance company, having the adjuster come out to the house for repeated inspections. The end result, the insurance company ‘s adjuster finally agreed with all of the NWC repair estimate, and after all the internal damage repair, I have a complete roof. It looks great! That was all Brandon’s doing! I had to have very little contact with the insurance company. I would definitely hire them again!

Brandon from NWC General Construction was excellent partner in dealing with an insurance company who multiple times denied my roof, gutters, garage door and chimney cap hail damage claim. Brandon (not my insurance company) shared the insurance company’s 2 step escalation process which was ultimately ruled by the final umpire in my complete favor. To accomplish this, Brandon obtained an independent appraiser to represent us who was excellent and confirmed the accuracy of Brandon’s initial damage assessment. Though the insurance company denied again, through Brandon’s guidance and his independent appraiser’s confirmation of the damage, we ultimately went to a final umpire who ruled completely in our favor requiring the insurance company to pay. I couldn’t be more pleased with this ruling since future claims will be under a 2% deductible instead of this claim’s 1% deductible. Brandon was extremely professional and kept me updated at every turn in the lengthy escalation process. Once the claim was successful, NWC did an excellent job in reroofing my class 4 shingles. They also pointed out venting issues with my last roofer’s work and corrected it. Brandon was involved during all aspects of the work. The replaced gutters and large custom chimney cap were quality improvements upon the existing items. I chose to upgrade my garage door to an insulated door and was extremely pleased with the product and workmanship. As a do-it-yourselfer, I appreciated Brandon working with me so that I could review all of the products we used. I found NWC services and partner services to be top notch. I will look for Brandon and NWC at our next Texas hailstorm.

Our experience with Brandon was simply perfection from beginning to end!! He performed a thorough inspection of our roof and surrounding structures, not omitting a single item that required attention. He kept us in the know every step of the way, from dealing with our insurance company to every phase of the construction process. We couldn’t be happier with our new roof and the service we received from Brandon!

I recently had the pleasure of working with Brandon and his team at NCW for a complete roof replacement, along with several other repairs. From the outset, Brandon demonstrated a remarkable dedication to his work. He diligently coordinated with my insurance company to ensure we received the necessary funding to cover the entire roof replacement, which alleviated a significant amount of stress on my end. The quality of workmanship delivered by Brandon and his crew was exceptional. They approached the project with professionalism, efficiency, and a keen attention to detail. I was particularly impressed with how smoothly everything went; there were no issues or delays, which speaks volumes about their expertise and organization. Overall, my experience with NCW has been fantastic. Brandon's commitment to customer satisfaction and his thorough knowledge of the roofing process made the entire experience straightforward and hassle-free. I highly recommend NCW to anyone in need of roofing service or general home projects. They are a trusted company that stands out for their reliability and high-quality work. Thank you, Brandon and team, for a job well done!

NWC General Construction and Jessy Milburn did an outstanding job with my roof replacement.  I had previously worked with another roofing contractor who said my roof had damage, and needed replacing.  However the resulting claim led to a zero payout claim with my insurance, and the contractor was no help.  Fast forward 8-10 months later NWC came out and thoroughly inspected my home resulting in a 60+ page write up supported by pictures.  Their diligence resulted in my insurance more than quadrupling their initial payout.  NWC replaced, my roof(better quality than original), relaced my gutters(better than original), repainted all the exposed natural wood inlayed in the brick, fixed interior leak damage, etc...  But best of all was the prep work they did covering my yard\pool, and the areas of my neighbors yard that could be impacted, by roofing nails, and shingles.  They brought an overwhelming amount of very professional crew members on the day they replaced the roof, I counted 20.  The shear number of people ensured it was a one day roof replacement.  The gutters, exterior/interior paint work, and clean up were all completed 2 days later.  Now that the job is done, and I’ve had a chance to inspect the work, its great and I’m so happy I choose NWC.  I would highly recommend NWC General Construction to any of my friends and family in need of a roof replacement.