Lon Smith Roofing

I did not call or authorize anyone from Lon Smith Roofing to get on my roof. It was clearly a wrong-address situation, and I understand that mistakes happen. However, if they had simply left a business card and a note saying, "We apologize, we went to the wrong property. If you have any questions, please contact us," this entire issue would have been avoided. Instead, there was no note, no business card, no explanation, and no attempt to communicate what had happened. From my perspective, it felt like a hit-and-run situation. Someone came onto my property unannounced, got on my roof, made noise banging and scraping, and then left without saying a word. Because there was no communication, I had to do all the work myself to find answers. I reviewed my camera footage, contacted the company, and even went to the house they were actually supposed to visit. When no one answered the door, I left my own business card and a note in an effort to confirm what had happened. My issue is not that they went to the wrong address. Mistakes happen. My issue is the lack of communication and accountability afterward. A company that has been in business for many years should understand the importance of informing a homeowner when a mistake like this occurs. Put yourself in my position. If someone came onto your property without authorization, got on your roof, and then left without any explanation, would you simply shrug it off? Most homeowners would want answers. Again, the wrong address was a mistake. The lack of communication after the mistake is what turned it into a problem. If I could give zero stars, I would

Chris with Lon Smith Roofing was great. Not only did he help us with the process of getting a new roof for our home, he also provided top teir professionalism and customer service. We highly recommend using Lon Smith Roofing for your roof installation. You will not be disappointed. We love our new roof!

Updated: Lon Smith followed up with me and addressed all three of the issues I reported and I am very happy with the results. Because of this I’m changing my review from two to four stars. The quality of their roofing was in my view always top notch, I just had issues with the follow through this last time. I can report they fixed all the paint issues from the picture and it looks great. If you want a quality roofer, this is your company. All companies have issues it’s the follow through that matters and they made me very happy in this situation. I will use them again. Previous review While Lonn Smith does quality roofing work, the inspection, follow up and communication is not what it used to be and I’m dissatisfied with how my last three roofing jobs I did went with them. I have done multiple roofs with the company for properties I own in DFW. One of my houses they destroyed the brand new paint job on our back patio and failed to follow up on repairs. Another property they broke glass on a light fixture and after multiple promises to repair, nothing was done. I had a third property where Alan had promised to repair a roof tile for me, which was never completed. I emailed and texted many times and was made empty promises to repair the roof shingle. Do not sign any paperwork from the inspector until you are 100 percent satisfied, because once you do you can forget about any type of follow up.

TL,DR: Lon Smith Roofing (LSR) was thorough in their inspection, assigning of contractors and quality control. I hope you have the same experience when you hire them. Also be careful to put the correct address when sending payment via USPS mail. They are on E. Waggoman St not the opposite. Lon Smith roofing came recommended to me by my mother-in-law Donna Cantu who works for the company and I don't regret the decision of hiring them to install a much needed new roof. The process was long as I wanted to have this service completed when my time and money were right. I was assigned Bart S.when I was referred in July of 2021. He guided me through the following; the preliminary process of a roof inspection, helping me select an option that was more affordable and practical then what I wanted, the selection of a roofing shingle color that would match my neighborhood, preparing approval for the Home Owners Association and how to properly starting the insurance claim. I waited a few months after our first meeting for the right time in my schedule as well as waiting for the approval of an unresponsive Home Owners Association (HOA) by the name of Wind Ridge Estates under the management of Goodwin & Co. Around October of 2021, I decided to proceed with the next step as I was not going to wait any longer for my HOA and their management company to respond. Twice was enough and so I scheduled an appointment with my insurance company claims adjuster. Their findings were exactly the same as Lon Smith Roofing and very quickly approved to pay for a new roof. Note that Bart S. was armed with pictures of damage from the roof and other evidence in case they said no. The approval process was also made simple by my insurance company and construction could begin. I was called by the LSR office to schedule an install and we decided on December of 2021. They worked around my schedule and were able to send the contractors on a day I could be home to receive materials. They were respectful about the Christmas and New Year holidays and didn't leave materials in the way of my driveway for long in case I had company. LSR instructs all of its contractors to take the time to protect and cover the areas they will be removing roofing material and nailing. They used tarps that stretched all around my home in the front, back and side yards. The contractors even took a large piece of foam cushion and covered the compressor of my air conditioner. Although the contracts LSR signs leaves LSR harmless to damage during the installation of a new roof they still take responsibility of ensuring to not deliberately damage items around my home. The precautions taken caught most of the material removed.The process took from 7AM to 4PM, an entire day of work with a large team of 6. Around 1PM half of the team left to another job, still the work was done with quality. I was greeted by a project inspector of LSR around 2PM just 2 hours before the job finished and he walked me around the property ensuring I was happy with the quality of work. I was embarrassed that I didn't pick up all of the dog poop before so while they were cleaning up I did that quickly. They also cleaned up very well by walking around the entire house with large magnets to ensure all nails were retrieved. The payment process was tricky but LSR was very understanding as I had to have my mortgage company sign the first of two insurance checks. It was a pain especially since it took months for my mortgage company to endorse my check. I did mess up after I received the check and sent it to LSR on W. Waggomon St. instead of the correct E. Waggomon St. Special thank to the Ft. Worth Post Office for helping me correct my error. My roof looks amazing especially since the old one was original to the home. I do highly recommend Lon Smith Roofing as the process was made simple especially during a pandemic.

Terrible service, horrible roof job Thomas Kirkpatrick and Josh Brassfield have been unwilling to make the 2 year old roof job they did right after 3 competitors have come out and said the roof is bad and needs to be replaced. 30+ years the representative claims to have but says that he can't find evidence of any leak!? Why would the mayor of Fort Worth claim that this is the best roofing company in Tarrant County??, Doubtful with the evidence I have. No Faith, No Trust in this company ever again!