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About
Hometown Roofing of Texas is a Richardson based roofing and general contracting business run by James F. Otis, who is listed as president and manager on the company's Better Business Bureau profile. The operation trades publicly as Hometown Roofing of Texas, Inc. and appears in the City of Dallas contractor registration list as HOMETOWN ROOFING, LLC. The Dallas registration phone (469) 583-5228 is the same number the BBB lists as the primary line for Hometown Roofing of Texas, which is how this listing was matched. The company's own website publishes (972) 848-8888 as its main number.
The business works both residential and commercial roofs and pairs roofing with a broader remodelling line. Its own site describes roof installations, 24/7 emergency roof repair, gutter installation, siding, concrete work, Duradek vinyl deck membrane installation and interior home improvement such as bathrooms, kitchens, countertops and flooring. The BBB profile adds metal, tile, flat and commercial roofing plus roofing consultation. The site says the company has completed more than 2,500 residential projects and states membership of the North Texas Roofing Contractors Association.
The company is BBB Accredited with an A+ rating, accredited since April 2004. Its addresses sit in the Cottonwood Drive and Floyd Road corridor of west Richardson, which is the Dallas County side of the city rather than the Collin County side. Richardson sits in the North Texas hail belt, so the practical questions for a homeowner here are the usual ones: get the scope in writing, understand whether the quote is for a like for like replacement or a Class 4 impact resistant upgrade, and confirm current general liability and workers compensation coverage before work starts.
Highlights
Owner operated by James F. Otis, who is named as president and manager on the BBB profile
BBB Accredited with an A+ rating since 2004
Roofing plus gutters, siding, concrete and interior remodelling from one contractor
States more than 2,500 residential projects completed
Advertises 24/7 emergency roof repair after storms
Serving Richardson, Dallas County, Texas and 4 more areas shown on the map.
Insurance & credential verification
Texas does not issue a state roofing license, so we verify companies the way homeowners actually can: confirming insurance coverage, checking RCAT (Roofing Contractors Association of Texas) status, and checking city or county registration where the local jurisdiction requires one. Every credential below links to the actual issuing organization's own public lookup — don't just take our checkmark for it. Always ask for a current certificate of insurance before signing any contract.
CompanyHometown Roofing of Texas
InsuranceNot verified by us (we hold no certificate for this company — ask them for a current COI before signing)
RCAT statusNot listed
City/county registration
Registered — Dallas Check the register ↗Contractor Certificate of Registration (Dallas City Code Ch. 52), type Roofing (RO). This company appears on the city's own list of registered contractors. The city publishes no certificate number or expiry date for this programme, so ask to see the registration itself before work starts.
RegionRichardson
Confirm this yourself: ask the company for their certificate of insurance (COI). Note that RCAT's Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned and held by a named individual at a company, not by the business itself, which is why we name that person above where we know it; Texas issues no company roofing license at all. RCAT and NTRCA status can be checked in their own public directories (RCAT, NTRCA) — use the "Licensed"/"Accredited" filter to see more than plain membership. GAF's contractor verification tool and Owens Corning's Texas locator confirm those tiers directly; CertainTeed doesn't offer a comparable self-serve lookup, so ask to see that certificate in person. BBB accreditation and rating are on bbb.org. Houston's own published registered-roofer list is years out of date, so it isn't cited here at all — confirm registration by contacting the city directly. Corpus Christi's STAR program has its own online contractor registry — for any other city or county registration claim, confirm directly with that jurisdiction's permit office.
Certifications
BBB Accredited Business, A+ rating, accredited since 4/14/2004Verify on BBB ↗
North Texas Roofing Contractors Association member (stated by the company on its own About page)Company-reported — ask to see the certificate
Earned from Hometown Roofing of Texas's insurance verification, live Google rating, and standing in Richardson. Every badge links back to this profile so anyone can confirm it, and it updates automatically if the underlying status changes.
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Frequently asked
Is Hometown Roofing of Texas licensed by the State of Texas?
No, and neither is any other roofer here. Texas does not issue a state roofing licence. What exists instead is city registration where a city requires it, insurance, manufacturer credentials and voluntary trade credentials. Treat anyone claiming a Texas state roofing licence as a warning sign.
Is this company an RCAT member?
A search of the Roofing Contractors Association of Texas member directory did not return a record for this Richardson company. The only close name returned was Hometown Roofing and Restoration of San Antonio, which is a different business. Not found via RCAT search is not the same as not qualified. RCAT membership is voluntary and many established Texas roofers are not members.
What is the difference between an RCAT Member and an RCAT Licensed Roofing Contractor?
They are two separate things. Member means the company pays annual dues to the association. The Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned separately through testing and experience requirements and is held by a named individual. A company can be a Member without holding the credential, so ask which one a contractor actually has.
What should I ask about hail damage in Richardson?
Richardson sits in the North Texas hail belt, so most roof replacements here start with a hail claim. Ask the contractor to walk the roof with you or show photographs of the actual damage, ask whether the damage is functional or cosmetic, and ask what they expect the insurer to approve before you sign anything.
What is a Class 4 impact resistant shingle and is it worth it here?
Class 4 is the top rating in the UL 2218 steel ball impact test. In hail prone North Texas these shingles resist bruising and granule loss better than standard shingles, and many Texas homeowner insurers offer a premium discount for them. Ask your insurer what the discount is before you decide, because the discount is what usually decides whether the upgrade pays back.
Does a contractor need to be registered with the City of Dallas?
Yes. Dallas City Code Chapter 52 requires contractors doing roofing work in the city to be registered. Dallas does not publish a licence number or an expiry date with that registration, so the correct check is with the city's development services office rather than looking for a number on a truck door.
Do I need a permit to replace a roof in Richardson?
Texas has no statewide building code enforcement, so permitting is set city by city. Richardson and Dallas both run their own permit and inspection processes for reroofing. Ask the contractor to confirm in writing that they will pull the permit in your city rather than leaving it to you.
What insurance should I verify before work starts?
Ask for a certificate of insurance sent directly from the insurance agent, not a copy handed to you by the salesperson. You want current general liability and, if crews will be on your property, workers compensation or an equivalent. A certificate that arrives from the agent is much harder to fake.
Should I pay a deposit before the roof is delivered?
Be cautious with large up front payments. A common and reasonable structure in North Texas is a small deposit or nothing at all until materials are delivered, then the balance on completion and final inspection. Under Texas law a contractor working an insurance claim also cannot rebate or absorb your deductible.
What should be in the written contract?
The shingle or system brand, product line and colour, the exact scope including decking replacement rates, underlayment, flashing, ventilation and any Class 4 upgrade, who pulls the permit, who removes debris, the workmanship warranty term in years and the manufacturer warranty being registered. Anything agreed verbally that is not written down is not agreed.
