Eldridge Home Improvements

We had a great experience with Eldridge Roofing. Everyone we worked with was excellent, and the communication throughout the entire project really stood out. Every interaction we had was professional, helpful, and easy. The whole process went smoothly from start to finish, and we’re very happy with how everything turned out. The new roof looks fantastic. The only issue we ran into was after a heavy rain, when we noticed a number of roofing nails had washed into the driveway and surrounding areas. It’s something to be aware of after a project like this. That said, once we reached out, the team responded quickly and took care of it without any hassle. Overall, the experience was very positive, and this didn’t change how we feel about the company at all. We’d absolutely recommend Eldridge Roofing based on our experience.

SUMMARY: Eldridge replaced my entire roof, siding, and back windows in 2022. They also remediated water damage inside the house. Eldridge did a wonderful high quality job and were a breeze to work with. Their customer service is top notch and I highly recommend them. BACKGROUND: I purchased this house after a long dry spell in 2022 and shortly after had water pouring into my living room during the first subsequent storm. I called Eldridge in a panic going into a holiday weekend and they arrived within half an hour. DAMAGE & REPAIRS: My roof had multiple leaks the prior owners hid from inspectors, various areas of water damage inside the house, and the siding was rotted badly enough you could stick your finger into it when it was wet. Eldridge walked me through their damage assessment, spoke with the insurance company, and checked in routinely. They replaced my roof, tore out the old siding, and installed hardy plank. I had them replace my old single paned windows with double paned since we were doing siding work. Eldridge also repaired and repainted all water damaged areas inside the house. They were extremely fast to respond to questions and concerns and made things right ASAP. Their crews made sure to report deviations or problems to the project manager and me. One example is where they found burned wood inside a wall where the wiring had been hooked up incorrectly. I was able to get an electrician to fix the issue before the new siding was installed.

Shannon was great we absolutely enjoyed working with him! He was very helpful and held our hand through the entire process, which made everything so much easier. He followed up consistently and was a true pleasure to work with. Ashley was also fantastic and very communicative throughout the whole project. Ryan was very helpful during the solar install as well. The entire crew that built our roof was impressive, they were efficient and did a wonderful job. I truthfully enjoyed everyone I had the opportunity to work with. Our project went very smoothly, and I’m so grateful we chose Eldridge.

After about 6 months of back and forth with our insurance company (of course they denied my original claim!) we were able to get two independant appraisors to agree the roof required repair as a result of a hail storm. Eldridge helped me through the process and made it fairly painless. Ashley was a huge help also! She let me know what the process would be from beginning to end and did all the leg work. Thank goodness! For the roof install - Exceptional experience with Eldridge Home Improvements! The onsite customer care person was extremely polite and professional, keeping us updated throughout the day regarding the progress. The crew was highly respectful of our property and did a thorough, fantastic cleanup. Highly recommend them for their top-notch service and communication!

My overall experience with Eldridge was great. Everyone I worked with across the board provided top-notch customer service. They were all extremely friendly, and I really appreciated how available they were. No matter where or when I called, someone was always there to help. Brandon was very helpful from start to finish. Leonard was also great on the day of the build. He managed everything smoothly, and the crews working on the roof were all super nice. They answered every question and addressed any concerns we had right away. I’m already looking forward to the customer appreciation events.