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About
Cloud Roofing is a family owned San Antonio roofing contractor that trades as Cloud Roofing and is registered as Cloud Roofing Company. Its BBB record shows the business starting on June 1, 1975 and incorporating on May 5, 2005, and the company's own website carries the line "Trusted in San Antonio Since 1975". The office is at 12022 Warfield St in the 78216 ZIP, north central San Antonio, and the BBB profile names Joshua Cloud (Manager) and Kenneth Cloud as principals.
The work covered is residential, commercial and multifamily. The site lists roof replacement, roof inspections, emergency repair, and separate pages for hail, wind, tree and leak damage, which is the normal mix for a Bexar County roofer where hail and straight line wind drive most insurance claims. Materials named on the company's own pages are asphalt shingles, metal, slate, tile and flat roofing.
On credentials, the one item verified on a manufacturer's own directory is Owens Corning. Owens Corning's contractor directory carries a profile for Cloud Roofing Company and describes it as an Owens Corning Preferred Contractor. The company additionally states on its About page that it is a member of the Roofing Contractors Association of Texas and the National Roofing Contractors Association and that it has won an RCAT award. Those two association claims are company stated. A search of the RCAT member directory returned no record for this company, so the RCAT claim could not be confirmed. The 10 year workmanship warranty and the "pre approved and preferred by insurance companies" line on the reviews page are also company stated marketing language, not third party verified.
Highlights
Family owned in San Antonio since 1975, with a BBB business start date of June 1, 1975
Owens Corning Preferred Contractor status confirmed on Owens Corning's own contractor profile, not just on the company website
Handles residential, commercial and multifamily roofs from one North San Antonio office
Dedicated hail, wind, tree and leak damage repair services, which matches the Bexar County claim profile
BBB Accredited since April 2021 with a long trading history in the same city
Serving San Antonio, Bexar County, Texas and 7 more areas shown on the map.
Insurance & credential verification
Texas does not issue a state roofing license, so we verify companies the way homeowners actually can: confirming insurance coverage, checking RCAT (Roofing Contractors Association of Texas) status, and checking city or county registration where the local jurisdiction requires one. Every credential below links to the actual issuing organization's own public lookup — don't just take our checkmark for it. Always ask for a current certificate of insurance before signing any contract.
CompanyCloud Roofing
InsuranceNot verified by us (we hold no certificate for this company — ask them for a current COI before signing)
RCAT statusNot listed
City/county registration
Registered — San Antonio #LIC-HIC-LIC24-16900909Check the registry ↗City Home Improvement Cntr. Registration current to 11/6/2026.
RegionSan Antonio
Confirm this yourself: ask the company for their certificate of insurance (COI). Note that RCAT's Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned and held by a named individual at a company, not by the business itself, which is why we name that person above where we know it; Texas issues no company roofing license at all. RCAT and NTRCA status can be checked in their own public directories (RCAT, NTRCA) — use the "Licensed"/"Accredited" filter to see more than plain membership. GAF's contractor verification tool and Owens Corning's Texas locator confirm those tiers directly; CertainTeed doesn't offer a comparable self-serve lookup, so ask to see that certificate in person. BBB accreditation and rating are on bbb.org. Houston's own published registered-roofer list is years out of date, so it isn't cited here at all — confirm registration by contacting the city directly. Corpus Christi's STAR program has its own online contractor registry — for any other city or county registration claim, confirm directly with that jurisdiction's permit office.
Certifications
Owens Corning Preferred Contractor (verified on Owens Corning's own contractor directory)Company-reported — ask to see the certificate
BBB Accredited Business (accredited April 30, 2021)Verify on BBB ↗
Earned from Cloud Roofing's insurance verification, live Google rating, and standing in San Antonio. Every badge links back to this profile so anyone can confirm it, and it updates automatically if the underlying status changes.
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Frequently asked
Is Cloud Roofing licensed by the State of Texas?
No, and no roofer in Texas is. Texas does not issue a state roofing licence. What exists instead is city or county registration where a jurisdiction requires it, voluntary credentials such as the RCAT Licensed Roofing Contractor designation, manufacturer certifications, and insurance. Treat anyone advertising a "Texas state roofing licence" as a warning sign.
What does Owens Corning Preferred Contractor actually mean?
It is a manufacturer programme tier, not a government credential. Owens Corning lists Cloud Roofing Company on its own contractor directory as a Preferred Contractor, which means the company has met Owens Corning's requirements for that level and can offer the enhanced warranties tied to it. Preferred sits below Platinum Preferred in that programme.
Is Cloud Roofing an RCAT member?
The company states on its own About page that it is an RCAT member and has won an RCAT award. A search of the RCAT member directory did not return a record for the company, so we report the RCAT status as not found via RCAT search. That is not the same as saying it is not a member. Ask the company directly and ask for the year of the award.
What is the difference between an RCAT member and an RCAT Licensed Roofing Contractor?
Membership means a company pays dues to the association. The Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned separately through RCAT's testing and continuing education programme and is held by a named individual at the company. The two are not equivalent and one does not imply the other.
Hail is the main roofing risk in San Antonio. What should I ask about it?
Ask whether the quote is for a like for like replacement or an upgrade to impact resistant Class 4 shingles, ask for the exact product name and its UL 2218 Class 4 rating, and ask your insurer whether that product earns a premium discount on your policy. Get the answer in writing before signing.
Do I need a permit to replace a roof in San Antonio?
Texas has no statewide building code for this, so the rules are set city by city. Reroofing in the City of San Antonio is handled through the city's development services department, and the contractor should pull any required permit in their own name and leave the record with you. Confirm who is pulling it before work starts.
How do I verify a roofer's insurance?
Ask for a certificate of insurance for both general liability and workers' compensation, and ask that it be sent to you directly by the insurance agent rather than forwarded by the contractor. Check the policy dates cover your project window and that the named insured matches the legal entity on your contract.
What are Cloud Roofing's office hours?
The company's listings show Monday to Friday 8am to 5pm, closed Saturday and Sunday. Storm work is handled through its emergency roof repair service, so call to confirm after hours availability during an active hail or wind event.
Which phone number should I use?
The number published on the company's own website is (210) 366-9484. A second number, (210) 875-1867, is the one attached to its City of San Antonio home improvement contractor registration and appears in some third party directory records. Both point to the same company, but the website number is the one the company itself advertises.
What should be in the contract before I sign?
The full legal business name and address, the exact shingle or panel product and colour, the underlayment and ventilation being installed, the decking replacement policy and unit price, the workmanship warranty length and who backs it, the manufacturer warranty being registered, the payment schedule, and confirmation that no money is due before materials are delivered. Never sign a document that assigns your insurance claim benefits to the contractor without independent advice.
