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About
New Era Roofing works out of 5201 Alec Dr in Garland, Texas, the address it gives on its Garland Chamber of Commerce membership listing and the same address that appears on the City of Frisco contractor register. It is a small, owner run operation serving the Dallas and Fort Worth metroplex rather than a large regional outfit, and the Alec Drive address reads as a residential or home office base rather than a shop or yard. That is normal for a roofer of this size and is not in itself a concern.
The company describes roof repair, full roof replacement and commercial roofing, plus metal roofs and other exterior work, and it advertises free no obligation inspections. Its own site says the founder combines hands on roofing experience with a background in insurance adjusting, which is directly relevant in North Texas where most roof replacements start as hail claims and where the scope written by an adjuster decides what actually gets paid for.
As with any Texas roofer, there is no state license to check. Before signing, ask for a certificate of general liability insurance sent by the agent rather than by the contractor, confirm who will be on your roof and whether they are employees or subcontracted crews, and get both the manufacturer warranty and the workmanship warranty in writing.
Highlights
Garland based, serving the Dallas Fort Worth metroplex
Founder pairs hands on roofing experience with a background in insurance adjusting, per the company's own site
Serving Garland, Dallas County, Texas and 2 more areas shown on the map.
Insurance & credential verification
Texas does not issue a state roofing license, so we verify companies the way homeowners actually can: confirming insurance coverage, checking RCAT (Roofing Contractors Association of Texas) status, and checking city or county registration where the local jurisdiction requires one. Every credential below links to the actual issuing organization's own public lookup — don't just take our checkmark for it. Always ask for a current certificate of insurance before signing any contract.
CompanyNew Era Roofing
InsuranceNot verified by us (we hold no certificate for this company — ask them for a current COI before signing)
RCAT statusNot listed
City/county registration
Registered — Frisco #R25-1826Check the registry ↗Contractor registration, City of Frisco, first registered 16 July 2025. Confirmed against the city register. The city does not publish an expiry date for these registrations, so ask the company to confirm its registration is still current.
RegionGarland
Confirm this yourself: ask the company for their certificate of insurance (COI). Note that RCAT's Licensed Roofing Contractor credential (CRRL, RRL or CRL) is earned and held by a named individual at a company, not by the business itself, which is why we name that person above where we know it; Texas issues no company roofing license at all. RCAT and NTRCA status can be checked in their own public directories (RCAT, NTRCA) — use the "Licensed"/"Accredited" filter to see more than plain membership. GAF's contractor verification tool and Owens Corning's Texas locator confirm those tiers directly; CertainTeed doesn't offer a comparable self-serve lookup, so ask to see that certificate in person. BBB accreditation and rating are on bbb.org. Houston's own published registered-roofer list is years out of date, so it isn't cited here at all — confirm registration by contacting the city directly. Corpus Christi's STAR program has its own online contractor registry — for any other city or county registration claim, confirm directly with that jurisdiction's permit office.
No roofing company in Texas is, because Texas issues no state roofing license. The meaningful checks are current general liability and workers compensation insurance, registration with the city where the work happens, and any voluntary credentials such as RCAT or a manufacturer certification.
Is this company an RCAT member?
No record was found for this name via an RCAT directory search. RCAT membership is optional and plenty of working Texas roofers never join, so this is not a negative finding. It only means the RCAT credential is not one of the checks available here.
What is the difference between an RCAT Member and an RCAT Licensed Roofing Contractor?
A Member pays association dues. The Licensed Roofing Contractor designations, CRRL, RRL and CRL, are earned separately through RCAT's own program. The two should never be described interchangeably.
Why does hail dominate roofing in Garland and the rest of North Texas?
Dallas County and its neighbours sit in the most hail prone belt in the country. Large stones bruise asphalt shingles and fracture the mat, so a roof can be functionally finished long before it starts leaking. Most replacements in this area follow a storm rather than simple age.
Are Class 4 impact resistant shingles worth it here?
Class 4 is the highest rating in the UL 2218 impact test and those products handle hail better than standard shingles. Many Texas insurers give a premium credit for a Class 4 roof. Ask your carrier what discount applies before choosing, since the discount often changes the maths.
Does a home office address mean a company is not legitimate?
No. A great many real, insured, competent roofing businesses in Texas run from a house or a small office with no public showroom. What matters is insurance, city registration, references you can visit and a written warranty, not whether the company has a storefront.
Who pulls the permit for my roof?
The contractor normally does. Texas has no statewide building code administration, so requirements are set by each city. Most North Texas cities require the roofing contractor to be registered with the city before a permit is issued and require an inspection afterwards. Check with your own city's building inspections office.
What should I do first after a hail storm?
Photograph anything obvious from the ground, note the date of the storm, and get a written inspection report before you file. Keep gutters, screens and any dented metal in place as evidence. Do not authorise repairs beyond emergency tarping until the claim scope is agreed.
Can a roofer negotiate my insurance claim for me?
A roofer can document damage and meet the adjuster on the roof, but under Texas law a roofing contractor may not act as a public insurance adjuster on a property it is also contracting to repair. Waiving or absorbing your deductible is also not legal in Texas, so treat that offer as a warning sign.
How do I verify a contractor's insurance?
Ask for the certificate of insurance to be sent to you directly by the insurance agency, not forwarded by the contractor, and ask for your own name to be added as certificate holder. Check that both general liability and workers compensation appear and that the dates cover your job.
